Last Updated: 29/05/2025

At Richh Digital ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://richhdigital.co.uk, use our services, or interact with us in any way.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email, phone number, business name, job title.

Billing & Payment Data: Processed securely via Stripe or other payment providers.

Website Usage Data: Pages visited, time on site, device/browser information (via cookies/analytics).

Service Data: Data you upload into our CRM (e.g., contacts, emails, phone numbers).

Communications: Emails, WhatsApp messages, and support interactions.

Marketing Preferences: Opt-in status for newsletters, offers, or SMS/email updates.

2. How We Use Your Information

We use your data to:

Provide and maintain our services (CRM, cold email campaigns, websites, automation, etc.).

Process payments securely.

Communicate about your account, billing, or service updates.

Send marketing communications only if you opt in.

Improve our website, services, and customer experience.

Deliver onboarding, training, and customer support.

3. Sharing Your Information

We never sell your data. We only share with trusted third parties as needed to provide our services:

Service Providers: (e.g., Stripe, Twilio, Mailgun, WhatsApp Business, Google Workspace).

CRM Platform: Our services are delivered partly through GoHighLevel (“GHL”), a GDPR-compliant platform.

Legal Obligations: If required by law, regulation, or to protect our rights.

Business Tools: For analytics, reporting, and delivery of services.

4. Cookies & Tracking

We use cookies and similar technologies to:

Improve website performance.

Personalize your browsing experience.

Track analytics and traffic.

👉 You can adjust cookie preferences or block cookies in your browser settings.

5. Data Security

We use trusted, cloud-based providers with industry-standard safeguards.

Access to personal data is restricted to authorised staff only.

Data in transit is encrypted (SSL/HTTPS).

Payment details are processed securely by Stripe – we do not store full payment card details.

6. Your Rights (GDPR & Data Protection)

You have the right to:

Access the personal data we hold about you.

Correct or update inaccurate data.

Request deletion of your data.

Restrict or object to processing of your data.

Withdraw consent to marketing communications.

Port your data to another provider (for CRM users).

To exercise your rights, email us at: [email protected].

7. Cold Email & B2B Data Use

As part of our Cold Email “Inbox Accelerator” service:

We may process publicly available business contact data (e.g., from LinkedIn, business websites, or lead databases) strictly for B2B marketing purposes.

Campaigns are run in compliance with GDPR, PECR, and CAN-SPAM.

Recipients can opt out at any time, and all campaigns include unsubscribe functionality.

Clients are responsible for how they follow up with leads we deliver.

8. Subscriptions, Billing & Refunds

Subscriptions renew automatically unless cancelled in line with our Terms of Service.

No refunds are provided for partial months of service.

Additional third-party usage fees (e.g., SMS, WhatsApp, call minutes) may apply and are billed separately.

Refunds for billing errors (e.g., duplicate charges) will be reviewed case by case.

9. International Data Transfers

As some providers (e.g., GoHighLevel, Twilio, Mailgun) are based outside the UK/EU, data may be transferred internationally. All providers we use comply with GDPR through Standard Contractual Clauses or other legal safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “last updated” date.

11. Contact Us

Questions or concerns?
📧 Email: [email protected]